![]() Head of Fundraising at Birmingham St Mary’s Hospice ![]() I reviewed the ISO 13485, and I agreed with Robert Packard comment. I’ll leave the details to the experts like Robert. That’s reeeaally top-level and oversimplified…just trying to make the definition as layperson-esque as possible. ISO13485 is a quality standard that helps assure that customers get well-designed, needed, products that operate safely and as advertised, and that systematic feedback about the product will later result in future improvements. Customer Activation, Engagement & Retention
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